Returns, Exchanges & Refunds Policy

1. 7-Day Change-of-Mind Returns

You may request a change-of-mind return within 7 days of receiving your order.

You do not need to demonstrate that the product is faulty. Change-of-mind returns may include situations where you no longer want the item, the size is unsuitable, or the product simply does not meet your personal expectations.

Items should be returned in reasonable original condition. Other than handling reasonably necessary to inspect the product, items should not show significant signs of use, damage, washing, alteration, or other conditions that materially affect their resale condition.

2. 30-Day Free Returns & Exchanges

Within 30 days of delivery, eligible items may be returned or exchanged under this policy.

For eligible returns and exchanges, DAILORA will cover the standard return shipping cost.

• Incorrect item received
• Incorrect colour, size or variation received
• Item damaged during delivery
• Manufacturing or quality defects
• Missing essential components
• Item materially different from the order
• Other circumstances approved by our customer support team

3. Free Return Shipping

For approved returns or exchanges made within the applicable 30-day period, DAILORA will cover the standard cost of returning the item.

Our customer support team will assign an appropriate return location based on your order and provide the authorised return address, return instructions, and a prepaid return label or other return shipping arrangement where applicable.

Please do not send a return to any warehouse before contacting us. Additional shipping costs resulting from unauthorised return arrangements may not be reimbursed.

4. Return Condition Requirements

For standard change-of-mind returns, items should, where reasonably possible:

• Remain in their original condition
• Include original accessories and components
• Include important packaging or documentation supplied with the product
• Show no significant use beyond what is reasonably necessary to inspect the item

Where an item is faulty, damaged in transit or incorrectly supplied, reasonable opening and inspection of the item will not by itself affect the customer’s applicable rights.

5. Exchanges

If you would like to exchange an item for another size, colour, style or variation, please contact us.

Where the requested replacement is available, we will arrange an exchange as soon as reasonably possible. If the requested item is unavailable, you may select another eligible item or request a refund in accordance with this policy.

6. Refund Processing Time

Once the returned item has arrived at the authorised return facility and has been inspected, we will process the approved refund as soon as reasonably possible.

Refunds will generally be issued to the original payment method used for the purchase. Your bank, card issuer, PayPal or other payment provider may require additional processing time before the refund appears in your account. These processing times are outside DAILORA’s control.

7. Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, faulty, incorrect, missing essential components, or materially different from what was ordered, please contact DAILORA Support as soon as possible.

To help us resolve the issue quickly, please provide your order number and photographs showing the problem where reasonably possible. Once confirmed, we will provide an appropriate resolution, which may include a free replacement, reshipment, return or refund.

8. Items That May Not Be Eligible for Standard Change-of-Mind Returns

For hygiene, safety or product-specific reasons, certain opened or used products may not qualify for a standard change-of-mind return, including:

• Opened personal-care products
• Opened cosmetics
• Products involving direct personal contact that cannot reasonably be resold for hygiene reasons
• Items significantly used, washed, altered or damaged by the customer
• Customised or personalised products clearly identified as non-returnable

These exclusions do not remove any rights you may have where a product is faulty or where applicable consumer law provides a remedy.